SmallBizGenius Analysis
Harper Wilde, a women's bra retailer, receives mixed reviews regarding product quality and customer service. While some customers praise the fit and comfort of their bras, others report issues with discomfort, poor fit, and unresponsive customer service.
Category Breakdown
Scores based on analysis of 7 recent reviews
Customer Service
2.0/10Reviewers frequently complain about unresponsive and unhelpful customer service. Many customers report difficulty getting assistance with returns, refunds, and order issues, with some stating they received no response to their inquiries.
5 reviews mention thisProduct Fit and Comfort
2.5/10Several reviewers express dissatisfaction with the fit and comfort of Harper Wilde bras. Complaints include discomfort, abrasion, and the band rolling up, indicating potential design flaws or sizing inconsistencies.
4 reviews mention thisShipping and Delivery
3.0/10Some customers experienced issues with shipping and delivery, including orders not arriving and a lack of updates on shipping status. One reviewer felt blamed for ordering during a busy time of year.
3 reviews mention thisReturns and Refunds
2.0/10Customers have difficulty obtaining refunds for unsatisfactory products or undelivered orders. The process is reported to be lengthy and frustrating, with unresponsive customer service hindering resolution.
2 reviews mention thisProduct Quality
2.0/10Reviewers express concerns about the overall quality of Harper Wilde bras. Issues include discomfort, poor fit, and materials causing skin irritation, leading to negative experiences.
3 reviews mention thisPros & Cons
What Customers Love
"I can't say enough great things about Harper Wilde. I had no idea I was wearing the wrong bras my entire life until I had a Harper Wilde bra. For once, my bra actually fits."
"The bralette is made of the softest silkiest material! I just LOVE it!"
"The sports bra offers amazing coverage!"
Common Complaints
"No customer service and the material will have get treatment for severe dermatitis on your skin the pigmentation resulting can be permanent."
"They caused abrasion with constant pinching and piking against my skin. I have emailed them back and forth over 90 days to get a refund and to speak to someone in this regard. And I had to see a dermatologist who prescribed me medication!"
"Order never arrived (with no updates to shipping status for 3 weeks) and had to contact them repeatedly before they finally provided a refund."
"The fit and comfort were horrible because the band kept rolling up and riding up under my bust."
"My review was "hidden" from the shop. This completely defeats the purpose of writing a review."
Common Questions About Harperwilde
Answers derived from customer review patterns
Is Harperwilde legit and trustworthy?
Based on 7 Trustpilot reviews, Harper Wilde's legitimacy is questionable due to numerous complaints about product quality, fit issues, and unresponsive customer service. While one reviewer had a positive experience, the overwhelming sentiment is negative, with reports of orders not arriving, bras causing discomfort, and difficulty obtaining refunds. The lack of consistent positive feedback raises concerns about the reliability of the brand. Therefore, potential customers should exercise caution before making a purchase.
Based on 7 reviewsDoes Harperwilde have good customer service?
The consensus from the reviews suggests that Harper Wilde's customer service is generally poor. Multiple customers report difficulty getting in touch with the company, receiving delayed or no responses to inquiries, and struggling to resolve issues related to orders, returns, and refunds. This lack of responsiveness and support creates frustration and dissatisfaction among customers. Therefore, based on the available reviews, Harper Wilde's customer service is not considered to be a strong point.
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